The intended audience for a product, service, website, or app

A method used to identify and understand the sequence of steps a user must take to accomplish a task or a goal

A diagram that depicts the sequence of steps a user must take to achieve a goal

The way in which information or concepts are grouped, organized, and classified

A professional who transforms complex, technical information into clear, concise, easy-to-understand documentation

The process by which a test subject narrates their testing experience as they go, discussing not only what they’re doing but why they’re doing it

An informative feedback message on a website or app that provides information regarding the success or failure of an action before automatically disappearing

A small box of information that appears or pops up when a user taps or mouses over a designated graphical element or text

A particular digital or physical interaction that takes place between a user and an organization

A collection of related fonts, for example, Arial or Helvetica

The art of arranging type to make written material legible, readable, and appealing when displayed