Techniques used for measuring usability [See usability]

The extent to which a product is easy, intuitive, efficient, and enjoyable for a customer to use in achieving a task or goal

Everything that happens to a user while using a product or service—including the emotions, attitudes, feelings, reactions, and behaviors that take place during the experience

The practice of crafting simple, intuitive, engaging experiences that enable users to easily accomplish their tasks and goals [See product designer]

A visual representation of the path a user can take through a system to achieve a specific goal

The medium through which a user interacts with a product, experience, or device

The design of the look, feel, and behavior of an application’s interface

Qualitative research method that involves conducting one-on-one discussions with a participant on a particular topic [See qualitative research and quantitative research]

The path(s) a user can take to complete a task or achieve a goal

A method in the agile software development process that is used for capturing user requirements (not system requirements) in a short, simple, nontechnical way

An approach to designing a product or service in which focus is placed on users and their needs at every stage of the design process

A showcase of a designer’s best work that demonstrate their design process, problem-solving abilities, and a range of other UX skills

Uses qualitative and quantitative methods to provide insights into user wants, goals, needs, motivations, attitudes, expectations, and pain points so an organization can move from opinion-driven design to a more informed, empathetic, customer-focused, and data-driven design [See qualitative research and quantitative research]

They create the clear, concise, sometimes conversational interface copy (microcopy) that helps a user understand, use, and navigate a product